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CO-LOCATED EVENTS

Speaker

Dr. Mareike Bollinger

Market Insights & Customer Experience, Global Sales & Marketing, KARL STORZ SE & Co. KG

Dr. Mareike Bollinger is Market Insights Lead at KARL STORZ where she is leveraging data to enable customer-centric decision making in the healthcare industry. She has been with the company for the past 10 years, driving change and innovation in close collaboration with colleagues from different countries and cultures. She holds a PhD in User Innovation and Innovation Management.

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Session

Customer insights in a regulated B2B industry – how to make more with less?

Case Study

Tuesday, October 07

09:20 am - 09:45 am

Live in Berlin

Less Details

Healthcare industry is famously very regulated and is less transparent or data-driven compared to other industries. As data is hard to come by, we needed to become very innovative to be able to get the insights and develop a better customer experience.

In this presentation you will learn:

  • How to design and run surveys in the healthcare industry?
  • How to reach the clients that are not at their desk?
  • How to create an insights network within and outside of the company?
Presentation

Company

KARL STORZ SE & Co. KG

http://www.karlstorz.com
Karl Storz is a global leader in the field of minimally invasive medical technology, renowned for its innovative solutions and commitment to advancing patient care. Founded in 1945 by Karl Storz, the company has pioneered numerous groundbreaking developments in endoscopic visualization and surgical instrumentation. With a focus on precision, quality, and reliability, Karl Storz offers a comprehensive range of endoscopic instruments, imaging systems, and integrated operating room solutions used in various medical specialties, including urology, gynecology, general surgery, and orthopedics. Driven by a dedication to continuous improvement and collaboration with healthcare professionals, Karl Storz remains at the forefront of medical innovation, setting new standards for minimally invasive surgery worldwide. Through its global network of subsidiaries, distributors, and service centers, the company ensures that its products and expertise are readily accessible to healthcare providers around the globe, ultimately enhancing patient outcomes and advancing the practice of medicine.
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Colocated with
Market Research & Customer Insights Summit 2025 is part of the HR & Communication Tech Event Series. You can find more events here.
Date
October 06 – 07, 2025
Location
Maritim proArte Hotel
Friedrichstraße 151, Dorotheenstraße 65
10117 Berlin
Phone
+49 (0)30 52 10 70 3 0
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