The energy market is transforming, as is consumer behaviour. Before we introduced AI, most of our work would have been described as “high effort, high impact”. In the meantime, while we are still in the process of adopting AI, we are seeing a decrease in the amount of effort put into the work, and the results are still great.
In this presentation you will learn:
- What is AI doing for us? What are the main touchpoints?
- How can AI show us the unmet needs our customers have?
- AI interviews: how to utilize the resource wisely?
- Data source diversity: how to use IoT data and sales data for AI to help us create the full picture?
- Where does the human aspect still come in?
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